Question 1

The information we collect

Accepted Answer

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. If you create an account with us, we will store your login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Question 2

How we collect information

Accepted Answer

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, phone number, address and email address. Your personal information will be used for the specific reasons stated below.

Question 3

Why we collect information

Accepted Answer

We collect such Non-personal and Personal Information for the following purposes:
 • To provide and operate the Services;
 • To provide our Users with ongoing customer assistance and technical support;
 • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
 • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
 • To comply with any applicable laws and regulations.

Question 4

How we store, use, share and disclose your personal information"

Accepted Answer

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Question 5

How we may use your information to communicate with you

Accepted Answer

We may contact you to notify you regarding your account; to schedule or reschedule classes, private lessons, or other services; to troubleshoot problems with your account; to resolve a dispute; to collect fees or monies owed; to poll your opinions through surveys or questionnaires; to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Question 6

How we use cookies and other tracking tools

Accepted Answer

We use cookies on our website to see how you interact with it, to see which of our ads you interacted with, to help enable you to browse our website and book classes, and may be used in a variety of ways to enhance or personalize your online browsing and booking experience. These technologies may also be used to determine the ads you see on other sites, such as Facebook. By using our website, you agree to our use of such cookies.

Question 7

How you can withdraw your consent

Accepted Answer

If you don’t want us to process your data anymore, please notify us by email at info@thesocialpup.net.

Question 8

Privacy Policy updates

Accepted Answer

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Question 9

Your consent

Accepted Answer

By using our site, you consent to our Privacy Policy.

Question 10

Questions about our Privacy Policy?

Accepted Answer

If you would like to: access, correct, amend or delete any personal information we have about you, or if you have questions about our Privacy Policy, you are invited to contact us at info@thesocialpup.net.

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